AI Support Assistant: Automate up to 80% of routine inquiries

A smart AI agent instantly answers common questions 24/7, relying exclusively on your knowledge base. Relieve first-line support, eliminate chat queues, and escalate only complex tickets to human agents.

Free tokens to start • No credit card required • Fast setup without developers

Seamless integration with your communication channels

Telegram
VKontakte
Web Widget
Email

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How AI Support Implementation pays for itself in the first month

50-80%

reduced agent workload

The agent resolves from half to the vast majority of routine inquiries (depending on the niche). Direct reduction of payroll costs for the support department.

< 5 sec

average response time (SLA)

Customers get help instantly in any channel. High response speed directly grows the Net Promoter Score (NPS).

24/7

uninterrupted operation

Full support on holidays, weekends, and at night without overtime pay or hiring night shifts.

Traditional customer service doesn't scale. We fixed that

Agent
Burnout

Staff answer identical queries hundreds of times a day, losing motivation and focus on truly important tasks.

Решение

Unburden Support Agents The AI agent takes on all the routine. Humans focus on complex cases, customer retention, and VIP clients.

Waiting Kills
Loyalty

During peak loads, response time stretches. Customers get frustrated and leave for competitors without ever receiving help.

Решение

SLA Always on Track Instant response. AI serves thousands of dialogues in parallel without queues or loss of service quality.

Expensive
Scaling

During high-demand seasons (Black Friday, holidays), companies must urgently hire people, bloating the budget.

Решение

Elasticity Without Costs The agent handles multifold load growth without hiring new staff. Your economics work even during peak season.

More than just a smart website bot. A full-fledged AI employee

Meaningful Dialogue
(No "dumb" scripts)

Unlike annoying button-based auto-responders, our AI business assistant understands context using modern LLMs. It solves the problem instead of running the customer in circles.

RAG Technology
(Doc Search)

Upload links to your site or PDFs. The agent responds strictly according to your policies, completely eliminating "neural hallucinations" and made-up facts.

Smart Human Handoff

If a question is unusual, a seamless transfer occurs. The system routes to a human agent in the correct department, passing the full conversation history.

Omnichannel

A single "brain" for the website widget, Telegram, WhatsApp, and social networks. Customers write wherever it's convenient for them.

See how an AI Support Agent handles a conversation

Theta HR Assistant

Online

Hello! I ordered the wrong size. How do I process a return? Order number 84920.
Analyzing store knowledge base...
Hello! Returns are possible within 14 days. You need to bring the item to a pickup point. The money will be returned to your card within 3 business days.

Would you like me to check the status of order 84920 and tell you the nearest return point?
Can I use a courier? I won't have time to go.
Routing dialogue to a logistics specialist...
Yes, that's possible. I'm transferring our conversation to a support specialist now to arrange it.

Please stay in the chat, they will respond in a minute!
Написать сообщение...

First-Line Support Automation in 3 simple steps

1

Upload Knowledge

Provide the system with links to your site, FAQ, Google Docs, or PDF policy files.

2

Set Logic & Design

Set the communication tone (formal or friendly) and style the widget in your brand colors.

3

Copy One Line of Code

Paste the ready-to-use script onto your site or connect a Telegram token in a few clicks. No IT integrators required.

Common Questions about AI Assistant Implementation

What does the bot do if it doesn't know the answer?
You set up a fallback scenario. If your knowledge base doesn't have the answer to a specific question, the bot politely apologizes and instantly transfers the dialogue to an available human agent.
Will the support chatbot make up non-existent promotions?
No. The system is built on RAG (Retrieval-Augmented Generation) architecture. This strictly limits the AI: it generates responses exclusively based on the documents and links you've uploaded.
How can I test the AI assistant before paying?
You can sign up now and receive free tokens. This is enough to upload your instructions and test response quality within the dashboard before installing the widget on your site.

Quickly deploy a smart AI agent with our intuitive interface.

Upload your knowledge base and see how AI resolves up to 80% of typical inquiries from your users.

Create AI Agent for free

Gift tokens included • No developers required